Maintenance and evolution

An application is never finished on launch day: it must stay secure, fast and in step with your business as it changes. In Douala, LabSofTouch provides corrective and evolutive maintenance for your websites, mobile apps and business software, whether we built them or another vendor did.

Who is it for?

• Companies whose website or app has become essential to their daily operations.
• Organisations whose original vendor is no longer available.
• In-house teams that need extra hands to handle fixes and enhancements.
• Startups that want to improve their product continuously, based on user feedback.

What we do

• Corrective maintenance: diagnosing and fixing reported bugs.
• Preventive maintenance: security updates, monitoring and backups.
• Functional enhancements: new features, new screens, new reports.
• Version upgrades: updating Laravel, Flutter, PHP and the libraries in use.
• Performance optimisation: faster pages and a smoother app.
• Mobile update releases on Google Play and the App Store.

Taking over an existing application

Was your application built by another vendor? We start with an audit: reviewing the code, security, documentation and backups. We then hand you a status report and a prioritised action plan before taking over maintenance. We mainly work on applications built with Laravel (PHP) and Flutter.

How we work

1. Initial audit: a technical review of your application.
2. Upgrade: fixing critical issues (security, backups, outdated versions).
3. Easy reporting: you report an issue by email, phone or WhatsApp.
4. Handling: diagnosis, fix, testing, then release.
5. Enhancements: each request is estimated and scheduled with you.
6. Reporting: regular updates on the work done.

Why maintain your application?

• Security: an application that is not updated becomes vulnerable over time.
• Continuity: fewer outages, and shorter service interruptions.
• Compatibility: new versions of Android, iOS and browsers can break an older application.
• Value: an application that evolves stays useful and protects your initial investment.

How much does maintenance cost?

We offer one-off interventions or a maintenance contract, depending on the size of the application, the expected availability and the volume of planned enhancements. Describe your application in our quote request form: we will suggest the right option.

Why choose LabSofTouch?

• A team based in Douala, reachable by phone and WhatsApp.
• In-depth knowledge of Laravel and Flutter.
• A strong focus on security, backed by our application security expertise.
• The ability to grow your website or mobile app, not just fix it.

Frequently asked questions

Do you maintain applications you did not build?

Yes. We start with an audit to understand the application, then propose a takeover plan.

How do we report an issue?

By email, phone or WhatsApp. Each request is logged and tracked until it is resolved.

Do we have to sign an annual contract?

No. You can call on us for one-off work or choose a maintenance contract, depending on your needs.